Maintenance & Certificates

No drinking water

No heating - if heating cannot be fixed within 2 hours, temporary heating must be provided

Flooding (initial works required to make accommodation habitable)

Blocked drains and sanitation

No lights or power

No lighting to communal areas (complete failure)

Dangerous electrical faults (exposed wires, overheating of switches or sockets, flickering lights)

Burst pipes, defective tanks, or serious leaks causing flooding

Blocked toilets

Gas leaks

Dangerous structures – floors, ceilings, walls, etc.

Removal of racist or sexist graffiti, or graffiti of an offensive nature to gay men and lesbians

Replacement of missing or badly damaged manhole covers

Replacement of a damaged toilet pan

Blocked waste pipes (other than toilets: see above)

No cold water supply to bath and basin

Restoring heating and/or hot water (if not possible within24 hours and after temporary heaters have been supplied)

Temporary repairs to cover defective flat or pitched roofs where there is serious water penetration

Mending minor leaks on water pipes

Repairing leaking cone/soil joints to toilets

Repairing leaks to soil pipes/soil vent pipes generally

Repairing or renewing ball valves (overflows, water hammer)

Repairing defective extractor fan (internal bathroom/kitchen only)

Replacing broken wash hand basin

Repairing defective entry-phone system

Restoring flush to toilets

Broken fridge/freezer

Broken oven and/or hob

Broken glazing

Blocked downpipes/guttering

Re-securing wash basin

Repairing blocked and/or damaged rain-water gutters and pipes

Replacing glazing to communal areas

Replacing chimney pot or cowl

Replacing fittings to windows and/or external doors

Mending faulty taps

Replacing zinc or lead flashings

Replacing ridge/eves tiles and cement fillets

Replacing or repairing internal fire doors

Replacing defective fire bricks or parts for open fires

Repairing and/or replacing fittings for metal casement windows and doors

Replacing window sash fastener/sash cord

Replacing rotten, lose or defective flooring

Replacing toilet cistern

Replacing waste trap or fitting

Repairing faulty stop valve or drain down cock

Replacing bath

Replacing kitchen units (including sink units/taps)

Replacing external doors

Replacing window/frames

Dry lining condensation treatment

Repairing or replacing wall tiling/splash backs

Fixing or replacing air bricks

Repairing or renewing tile surrounds

General brickwork repairs (rebuilding piers, boundary walls)

Repairing or replacing stone, concrete, tile or wooden window sills

Repairing timber staircases (not dangerous)

Replacing or repairing external fascia/soffit/barge boards

Repairing or replacing fencing/gates

Redecoration following repair works

Replacing or repairing gully grids

Plaster repairs to ceilings or walls

External rendering

Repairing internal floor screeds

Repairing external floor screeds

Repairing external paving/concrete aprons